epiccart Store Return & Refund Policy

Return Window

At epiccart Store, we want you to feel confident in every purchase you make with us. We gladly accept returns submitted within 30 days of the confirmed delivery date. To qualify for a refund, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item reaches you damaged, defective, or materially different from its product description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to observe the product handling instructions
• Returns received after the 30-day window without prior written authorization from epiccart Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return involves damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will evaluate your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may encounter substantial processing delays. epiccart Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once epiccart Store has received and inspected your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof supplied in advance), the refund is processed within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, as processing times vary by financial institution.

Original shipping charges are non-refundable unless the return results from an error on our part, such as shipping an incorrect or damaged item. All refunds are issued directly by epiccart Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery and include clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping, except where the item is defective, was damaged in transit, or the issue stems from an error made by epiccart Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by an epiccart Store error — including incorrect items, shipping damage, or items that arrive defective — we cover 100% of return shipping costs, with no deductions from your refund.